We collect and process personal data only to such extent that is necessary for our business operations, and for providing and developing our Service. We collect and process your personal data for
As a rule, personal data will be collected from you personally when preparing and performing customer agreements and during our customer relationship.
The type of personal data we choose to collect in various situations and for different reasons will depend on the purpose of the processing. We process your personal data, as detailed below, only on legitimate grounds for the below defined purposes.
Provision and delivery of service
Legal basis: Agreement / Legitimate interest
We process your personal data to prepare and implement customer agreements. We also process the information to provide and maintain the Website and to provide the Service.
Customer relationship management and customer communication
Legal basis: Agreement / Legitimate interest
In providing and delivering services, we will process your personal data also based on our legitimate interest for maintaining customer relations, providing customer service, and resolving misconduct and/or issues. We also process your personal data for customer communication, for example to contact you to further discuss interest in our company, the services that we provide, and to send information regarding our company or partners, such as promotions and events. We may also send information regarding updates to the marketing website or the LabStar Software application.
Analysis, statistics, development of business operations, products, and services
Legal basis: Legitimate interest
We collect information regarding your use of the LabStar service in order to provide and develop the Service and for business operation purposes.
Direct Marketing and marketing campaigns
Legal basis: Consent
For electronic direct marketing purposes, we may enrol you to receive our email newsletters (opt-in)
Legal basis: Consent / Legitimate interest
We also collect certain information from visitors to, and users of, the website and service, such as Internet addresses. This information is logged to help diagnose technical problems, to administer our Website, and to constantly improve the quality of the Service. We may also track and analyze non-identifying and aggregate usage and volume statistical information from you and provide such information to third parties.
We will process your personal data confidentially and will not disclose the data to third parties except as stated in this section. Your personal data will not be distributed or shared with third parties unless it is to transact or conduct such business as you have contracted us to do. We may also have to disclose some data to authorities or judicial administrators when required by law.
We use subcontractors and service providers in our processing activities (e.g. for technical maintenance or carrying out campaigns and direct marketing). They have the right to process your personal data only to the extent necessary for carrying out the agreed services. This means that the third-party subcontractors cannot use your personal data for their own purposes. Any service provider we use is under contractual obligation to ensure an adequate level of data protection in all processing of your personal data.
Data we have collected will be stored and processed outside the European Economic Area. We take all reasonable steps, including the execution of data transfer agreements incorporating European Commission Standard Contractual Clauses for the processing of personal data, to ensure that personal data is kept secure at all times. Any service provider we use is under contractual obligation to ensure an adequate level of data protection in all processing of your personal data.
We have taken adequate technical and organizational measures for protecting your personal data from loss, misuse or other similar unlawful access. These methods include, among others, use of firewalls, encrypting and safe server premises. Personal Data is backed up at regular intervals. The backup files are produced on a daily and weekly basis using AES-256 Encryption for storage.
Access to your personal data is restricted internally through access control, as well as through granting and controlling access rights. Your personal data will be processed only by such employees who have the right to do so within the scope their duties.
The data transfer is protected by using Secure Sockets Layer (SSL) technology. SSL encrypts the information to ensure it remains private and secure.
You have the right to review the data we have collected in our register and influence the way we use them. You can for example decide whether you want to receive direct marketing, and in certain cases you have the right to erasure or to ask your data to be transferred to another controller. Your rights are as follows:
How can I use my rights?
If you need to update or change your information, you may do so by editing the user record to the extent allowed on the Service. To update your user profile, log in to the Service and add or update your information.
Electronic marketing: You can unsubscribe to any emails or mailings by clicking on an “unsubscribe” hyperlink contained in promotional email we send you, or by contacting us at firstname.lastname@example.org. Please note, if you use the Service, you will continue to receive email correspondence from LABSTAR other than the newsletter (customer communication).
You have the right to access the personal data we have collected about you at any time or receive confirmation that we do not have any personal data about you in our systems. Please send your access request at email@example.com.
Should you have questions about your rights or how to use them, please contact: firstname.lastname@example.org.
We will retain your personal data as long as needed for the purpose they were originally collected for, as long as we are legally obligated or until we receive a request for erasure.
We will retain your personal data only as long as it’s necessary to fulfil the purposes specified in section 1, and within the limits of applicable laws (e.g. tax or accounting law).
All customer data will be deleted from the Service within 30 days of the termination of Services. After this, personal data is stored in backup files for a limited amount of time. We retain encrypted data backups for a maximum of 8 weeks. After this your personal data will be erased completely.
Upon your request made within 30 days after the termination of Services, we will make available to you a file of your customer data in comma separated value (.csv) format along with attachments in their native format.
The cookie duration for retargeting ads from Google is 30 days.
We collect data about your Website visits by using cookies and other equivalent techniques. A cookie is a small text file your browser stores on your computer. The cookies contain a unique identifier, which is used for identifying browsers and counting visits our site. We use retargeting ads for online advertising to re-engage site visitors after they have left the website.
SoundBite Technology, LLC
State of CA ID: 201010410221
2525 Hyperion Avenue, Suite 6
Los Angeles, CA 90027
Updated: May 15, 2018
Have questions? Our team is here to help. Call 323-522-3120
Monday to Friday from 6 am to 4 pm PT.