All customers get unlimited free access to live training as well as access to the LabStar Help Center. The 24/7 Help Center provides articles, videos and answers to frequently asked questions. We're also pleased to schedule additional "refresher" training free of charge.
Can I cancel at any time?
Yes. Although we hope to support your lab for the long term, you can cancel your subscription at any time.
How often is LabStar upgraded?
We work as hard as possible to ensure that LabStar remains at the forefront of technology for our customers. New features, updates and product enhancements roll out each month
Is there a start-up fee?
Yes. LabStar's 1-time start-up fee is $249 and covers site setup & training.
Can I back up my own data?
LabStar allows you to download active case and invoicing data at any time. Any information you put into LabStar is yours—and can be downloaded to spreadsheets at any time.
Is LabStar secure?
LabStar offers end-to-end encryption and our infrastructure is hosted in physically secure, managed data centers in the AWS global network. We perform geo-redundant backups multiple times per day to ensure your data is never lost.