Client profile management
Real-time client order tracking
Starter helps small labs with complete case tracking and billing. The Standard plan, however, gives labs a complete toolkit for client management including secure client logins for case tracking/online RX, digital file sharing and management, iPhone “LabStar Attach” app, and integrated credit card processing. Many of our smaller labs begin with Starter and move up to Standard (or higher) as they grow.
Long story short: choose Standard for the client portals, which can be a game-changer in improving your client relationships.
What sort of training does LabStar provide?
All customers get unlimited free access to live training as well as access to the LabStar Help Center. The 24/7 Help Center provides articles, videos and answers to frequently asked questions. We're also pleased to schedule additional "refresher" training free of charge.
Is there a start-up fee?
Yes. LabStar's 1-time start-up fee is $299 and covers site setup & training.
Can I cancel at any time?
Yes. Although we hope to support your lab for the long term, you can cancel your subscription at any time.
How often is LabStar upgraded?
We work as hard as possible to ensure that LabStar remains at the forefront of technology for our customers. New features, updates and product enhancements are released several times a year.
Can I back up my own data?
LabStar allows you to download active case and invoicing data at any time. Any information you put into LabStar is yours—and can be downloaded to spreadsheets at any time.
Is LabStar secure?
LabStar offers end-to-end encryption and our infrastructure is hosted in physically secure, managed data centers in the AWS global network. We perform geo-redundant backups multiple times per day to ensure your data is never lost.
Fees for ultra-large (3000+) monthly case volumes or specific IT/integration requests can vary, please contact LabStar to discuss your lab's needs.
Have questions? Our team is here to help. Call 1-323-522-3120
Monday to Friday from 6 am to 4 pm PT.