SoundBite Technology, LLC dba LabStar Software (“LABSTAR” or “we” or “us”) has created this privacy policy (this “Privacy Policy”) in order to demonstrate its commitment to user, visitor, subscriber, and customer privacy with regard to the LabStar Software website www.labstar.com and user platform located at https://labstar.com and all related sites (the “Website”). Privacy on the Website is of great importance to us. Because we gather important information from our users, visitors, subscribers and customers (collectively “Subscribers” or “you” or “your”, we have established this Privacy Policy as a means to communicate our information gathering and dissemination practices. By accessing the Website, you acknowledge and agree to this Privacy Policy and also agree to the Terms of Use of the Website located at: (Terms of Use).
Information We Collect
We require Subscribers who register to use the services offered on our Website (collectively, the “Service”) to give us contact information, which may include but is not limited to the Subscriber’s name, company name, address, phone number, email address, patients’ names, medical information, vendor names and contact information, cookies, IP logs, billing information, billing name and address, credit card number, and other information (collectively “Personal Information”). Besides the Personal Information, we may also collect other information regarding your use of the Website. From time to time, we may also collect or ask for additional Personal Information, which will also be expressly included herein as Personal Information. You can opt out of providing this additional information by not entering it or not using the Website, although not providing it may hinder your ability to use the Website and/or the Service. You can update or remove your Personal Information at any time by logging into your account and editing your Personal Information but you should be aware that archival or back-up copies of said information will not cease to exist and LABSTAR shall not be liable for any problems in this editing process. You can view your account to confirm that your edits have been made to the extent available on the Website.
We use the information that we collect to provide and maintain the Website as we deem appropriate in our sole discretion and to provide the Service, and to provide any other services that you and LABSTAR agree to. We may also use the information to contact you to further discuss interest in our company, the services that we provide, and to send information regarding our company or partners, such as promotions and events. You may be invited to receive an email newsletter or other correspondence by providing an email address. Your email address and any Personal Information will not be distributed or shared with third parties unless it is to transact such business as you have contracted us to do, to comply with any legal processes and/or law enforcement requests, or in order to conduct any business as we, in our sole subjective discretion, deem reasonable. We may also email (or send via other methods) information regarding updates to the Website or LABSTAR, and may send a newsletter, or other correspondence. You will have an opportunity to unsubscribe to any emails or mailings by clicking on an “unsubscribe” hyperlink contained in promotional emails we send you, or by e-mailing us at support@labstar.com. Even if you are removed from any such list, if you use the Service, you will continue to receive email correspondence from LABSTAR other than the newsletter. Any opt-out by you is not deemed valid until processed by LABSTAR. It is your obligation to verify that you have been opted-out. LABSTAR shall not be liable for problems with the opt-out procedures.
Except as we explicitly state at the time we request information, or as provided for herein or in the LABSTAR Terms of Use Agreement, we do not disclose to third parties the information provided. All financial and billing information that we collect through the Website is used solely in connection with the Service. This billing information is not used by LABSTAR for marketing or promotional purposes, except as provided for herein. We may use a third-party intermediary to manage the credit card processing and we may share any appropriate information with them.
You may be using the Website to host data (including but not limited to records, pictures, email correspondence and other content) and information (“Data”). We will not review, share, distribute, print, or reference any such Data except as provided herein, in the LABSTAR (Terms of Use), or in any other agreement between you and LABSTAR, as may be required by law, or in order to conduct any business that we, in our sole subjective discretion, deem reasonable. Individual records may at times be viewed or accessed for the purpose of resolving a problem, support issue, suspected violation of any of the terms of this Website, as may be required by law, or as deemed necessary by LABSTAR. Of course, you are responsible for maintaining the confidentiality and security of your account, including your password and all Data in your account.
LABSTAR may also collect certain information from visitors to, and users of, the Website, such as Internet addresses. This information is logged to help diagnose technical problems, and to administer our Website in order to constantly improve the quality of the Service. We may also track and analyze non-identifying and aggregate usage and volume statistical information from you and provide such information to third parties.
LABSTAR provides tools to help Subscribers protect patient confidential information, including an anonymization feature for patients. Subscribers may choose to utilize the anonymization feature to mask individually identifiable health information of patients. LABSTAR DOES NOT REPRESENT, WARRANT AND/OR GUARANTEE THAT SUBSCRIBERS’ USE OF THE WEBSITE IS IN COMPLIANCE WITH APPLICABLE LAWS, INCLUDING BUT NOT LIMITED TO, HIPAA AND IT IS EACH SUBSCRIBER’S RESPONSIBILITY TO COMPLY WITH ALL APPLICABLE RULES, REGULATIONS OR LAWS GOVERNING THEIR USE AND EXCHANGE OF DATA.
LABSTAR does not wish to collect any Personal Information (or any information at all) from any persons under 14 years old. If you are under 14 years old, you may not use the Website.
Third Party Websites
The Website may contain links to other websites. We are not responsible for the privacy practices or the content of these other websites. You will need to check the policy statement of these others websites to understand their policies. When you access a linked site you may be disclosing private information. It is your responsibility to keep such information private and confidential.
Correcting and Updating Your Information
If you need to update or change your information, you may do so by editing the user record to the extent allowed on the Website. To update your User Profile, log in to the LABSTAR Website and then add or update your information.
Cookies
When you view the Website, we may store some information on your computer’s hard drive. This information will be in the form of a “Cookie.” Cookies enable us to establish the shopping cart session and allow you to purchase products on-line at our site. Most web browsers automatically accept Cookies, but you can change your browser to prevent that. Without accepting a Cookie, your use of the Service may be affected.
What is Retargeting?
The main goal of ReTargeting Ads is to re-engage site visitors after they have left the site. Dynamic ReTargeting Ads are generated based on the actual products or offers viewed on the advertiser’s site. For example if you’ve visited a retailer’s website and viewed a specific product, you might receive a banner ad containing that product. Rather than showing the same ad to every visitor, LABSTAR’s Dynamic Ad Application will select the most relevant ad copy based on the user’s activity on the site. LABSTAR’s Personalized Retargeting Platform works when an advertiser places our tag on his website. The tag embeds a third party cookie on the browser of users visiting the site. Using Real Time Bidding (RTB) Ad Exchanges, it is then possible to focus media buying efforts against those visitors. It is important to note that the cookie itself does not contain any personal identifying information. Our Personalized ReTargeting ads intelligently match the right offering to each visitor based on his previous activities on the site. Each advertiser using the LABSTAR service is responsible to limit the number of ad impressions shown to each user in order to ensure that viewers are not overly exposed to specific ads.
How Can I Remove Myself from Being Retargeted?
LABSTAR makes removing our tracking cookie easy for any user who wishes to do so. Users that don’t want to see LABSTAR’s Personalized Ads should simply click on this link: http://www.networkadvertising.org/choices/
Security
The Website makes a reasonable effort to protect your online order information by using Secure Sockets Layer (SSL) technology. SSL encrypts your order information to ensure it remains private and secure. WE DO NOT REPRESENT, WARRANT AND/OR GUARANTEE THAT PERSONAL INFORMATION WILL REMAIN SECURE. To check the security of your connection, look at the bottom of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. You can also check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site will change from “http” to “https”.
Some browsers and firewalls do not permit communication through secure servers. In that case, you will be unable to connect to our server so you will not have to worry about mistakenly placing an order through an unsecured connection. If you can’t access the server but would like to, you can contact our Customer Service at support@labstar.com.
Additional Information
This Policy is part of the Terms of Use of the Website and any use of the Website is governed by those Terms of Use. Questions regarding this Policy or the practices of the Website should be directed to LABSTAR’s Administrator by emailing such questions to support@labstar.com.
Updates to our Privacy Policy
If we make any material changes to this Privacy Policy, we will post a notice on this Website notifying users of the changes. In some cases, we also may send an email notifying users of the changes. You should check this Website periodically to see if any recent changes to this Privacy Policy have occurred.
If you have any questions regarding this Privacy Policy, you should contact us at support@labstar.com.
Have questions? Our team is here to help. Email support@labstar.com or chat with us during business hours.
Monday to Friday from 7 am to 7 pm ET.
