Free Webinars

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LabStar Webinar Series

The Webinar Series has concluded but feel free to browse the webinar videos below; we'll be back in the Fall!

Fall 2017 - Winter 2018

All business expert webinars are presented by the Approach Management Group (AMG), a business consultancy focusing on the dental lab industry. This series follows up to AMG's popular Summer Business Webinar Series earlier this year.

LabStar Tips & Tricks are presented by the LabStar team—we'll take a deep dive into specific features to provide additional training and time-saving tips.

All webinars take place on Tuesdays at 9am PST / 12pm EST


Revealing the Mysteries of Your Financial Statements

October 10th

Understanding financial reports will guide you in making informed decisions for your laboratory. In this session we will explain how to analyze income statements, profit and loss reports, cash flow analysis reports, accounts receivable & payable, and aging reports to manage your business. Knowing what information to look for and how to apply it to your decision-making process will help you assess the health of your laboratory and can also help in implementing a change in course if necessary.

View Webinar (recorded 10/10/17)


How to Integrate Cutting Edge Lab Technologies for Future Success

November 7th 

Successful dental labs constantly review and update their product mix, and they also adopt new technologies to make it happen.  Which are the right technology tools to invest in?  This webinar will discuss what labs need to do to seize the digital future, addressing questions about equipment, calculating your ROI on new technology, workflows, training, and software.  If you're unsure about how to approach digital technology or want a refresher on the best way to think about it, this webinar is for you.

View Webinar (recorded 11/7/17)


Boost Sales and Build Insane Customer Loyalty with One Simple Question using Net Promoter Score (NPS)

November 14th 

All dental labs struggle with customer churn and the constant need to acquire new customers.  Net promoter Score (NPS) is a simple and elegant tool developed by Bain Consulting and used by two thirds of the Fortune 500, along with thousands of small businesses, to segment customers in to 3 key loyalty groups: Promoters, Passives and Detractors.  In this webinar you will learn how to implement an NPS survey program in your lab, segment your customers, use customer feedback to identify and retain at-risk customers, and leverage your best customers to attract new customers.  According research by Bain, NPS leaders outgrow competition by more than 2X!  This one simple tool could give your lab an unfair advantage against your competition.

View Webinar (recorded 11/14/17)


Building Your Lab Business for the Long Term

December 5th

How can you make your lab more valuable?  It's a question all lab owners ask themselves, whether they're just beginning a career or whether they're considering retirement.  This webinar will discuss critical questions including capital investment, business structure, succession planning, exit strategy, timing of a potential sale, and the right tools/technology for your lab over the long term.  Participants can evaluate what changes they need to make so they're ready when opportunity arrives.

View Webinar (recorded 12/5/2017)


Hiring and Retaining the Right Employees

January 23rd

Are you having a hard time finding and retaining the right people for your lab? Many laboratories and businesses face this challenge. We will examine the most effective ways to find the right people and place them in the right positions in your laboratory. In this session we will discuss how using DISC Personality Profiles can assist you in improving communication within your existing team, as well as finding compatible candidates when positions open up.

View Webinar (recorded 1/23/2018)


LabStar Billing from A to Z:  How to Save Time with Invoices, Statements, and Payments

January 30th

The LabStar team will present the most recent upgrades to the LabStar billing features, including invoices, statements, and payments.  We'll also dive into time-saving tips for other billing features including payment receipts, payment letters, credit notes, and debit notes.

View Webinar (recorded 1/30/2018)


Learn How FDA Regulations Affect Your CAD/CAM Dental Lab

February 6th

All dental labs that design and mill any implant abutments must comply with FDA regulations, including creating and maintaining a quality management system (QMS).  The FDA has increased the number of random lab inspections enforcing current rules.  evo820, which specializes in regulatory compliance and QMS solutions for small and medium dental labs, will discuss existing regulations as well as what your lab needs to do to stay compliant with the FDA over the long term.

View Webinar (recorded 2/6/2018)

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